If you've seen a notice asking you to update your email address, or been advised that emails from us are being returned as undeliverable, this usually means that your mail provider is bouncing the emails we're trying to send to you back to us.
When this happens, we have to stop sending you emails until the problem is resolved.
This is a widespread issue affecting many online services, not just Christian Connection, and seems to happen most often to members with BTinternet, Hotmail or Yahoo accounts. You may not realise it's happening with other providers too, as they often don't notify you when emails fail to reach you.
Unfortunately there isn't anything we can do from our end, but there are a couple of steps you can take to make sure you're getting emails from us.
1. Add Christian Connection to your safe senders list
You can tell your mail provider to always allow emails from us. To do this:
For BTinternet:
Log in to your BT Mail account using a web browser (not an email app)
Click your email address in the top right corner, then select Settings
In the left-hand menu, select Mail
Scroll down and click Safe Senders
Enter
christianconnection.com(ornoreply@christianconnection.comif a specific email address is required) and click Save
For Hotmail:
Sign in to your mail account.
Click the Gear icon (Settings) in the top-right corner.
Select Mail > Junk email.
Scroll to the Senders section and click the + Add safe sender button.
Type the email address you wish to mark as safe.
Press Enter on your keyboard, then click Save.
For Yahoo:
Yahoo uses your Contacts list as an automatic whitelist.
Open the email sent by the person you want to whitelist.
Click the three-dot icon (More) near the top of the message.
Select Add sender to contacts.
Fill in their details (or verify them) and click Save.
This should help ensure our emails reach your inbox.
If you've previously marked one of our emails as spam, you may also want to check your Blocked Senders list and remove us from there.
2. Contact BT directly
If you have a BTInternet email and adding us to your safe senders list doesn't resolve the issue, the next step is to contact BT directly and let them know about the problem. You're welcome to use the template below:
Hello,
I'm not receiving emails from Christian Connection, an online service I currently use.
Emails are being marked as SPAM and returned to the sender with the following error: "Your message looks like SPAM or has been reported as SPAM."
The team at Christian Connection (christianconnection.com) have confirmed that they follow the bulk sender guidelines. They have SPF, DKIM, and DMARC set up as recommended, send all emails through a dedicated IP address, and are not seeing any errors in their DMARC reports.
Could you please look into this and ensure their emails are delivered to my inbox?
Thank you.
If you'd prefer not to wait, you might consider switching to an email provider with a more flexible approach to spam filtering. Some popular options include: