Messages

How do I stop getting email notifications?

You can unsubscribe or select which emails you want to receive

What is a Wave?

A wave is a simple way to say “hello” and start a conversation.

Why didn't I receive a new message notification?

Why has no one replied to my messages?

Where's my new message?

Why do I get "New message" notification email after my membership has expired?

Where is the "Seen at" time on messages?

Why are emails to my BT email address undeliverable?

Why can I only view recently sent messages?

Where are my Favourites and Fans?

Favourites and Fans are now called Likes

What is Video Chat and how can I use it?

The new experimental feature allows you to chat over video from your mailbox

What's the icon with the tick in a heart?

When you both like each other's profile, you'll see this icon

How do I snooze phone notifications at night?

How can I ensure wave and message notifications don't disturb me while I'm sleeping?

Can I restrict who contacts me?

You can block a specific member, but not a whole group.

How do I delete messages?

Use the Edit link to delete conversations from your messages inbox

Why is there a dot next to someone's name?

You may see a pink or green dot beside someone's username. What does this mean?

Should I keep messaging someone who hasn't replied?

It best to wait for a response before following up.

Is there a limit on the number of waves I can send?

Why has the person I want to write to disappeared?

How can I get more messages?

Those who send, shall receive.