If you believe that you are due a refund, don't hesitate to get in touch with us to discuss your circumstances.
Sometimes it's easy to forget when your subscription is due to be automatically renewed. We look at each case individually, but we want to be fair, and we will consider a refund if you haven't been using your Christian Connection account.
Please do not contact your bank/card provider to cancel payments or issue a refund. We won't be able to issue a refund if the payment is in dispute. Banks usually charge a fine for reversing a payment (known as a 'chargeback'), and this can sometimes mean that payments are marked as fraudulent. This can result in your Christian Connection account being closed permanently.
Get in touch, and we'll see if we can help.
You can stop future payments and cancel your subscription plan without contacting us. Find out how.